Sales Improving from LiveChat (now Text)

The software from Polish company for conducting conversations with customers over the Internet to sales improving began to enjoy great popularity 3 years ago. It was during the pandemic, when companies began to implement digital solutions for communication with customers massively. Over 40,000 people currently use products from Text. With annual revenues of over $75M and a fabulous net profit of over $38M.

Currently, 99% of the company’s customers come from abroad. Almost 95% of the consolidated sales revenues of the group are realized through its subsidiary in the USA. The company was founded in 2002 in Poland. Since 2018 it has been operating globally from the USA. It has been listed on the Warsaw Stock Exchange since 2014 but does not rule out entering the NYSE. Its valuation already in 2015 exceeded $250M.

The main LiveChat product, offered by the company in the SaaS model, is currently used by over 37,000 customers. ChatBot, a platform for creating chatbots, is used by over 2,600. Initially, the company offered its solutions for the SMB sector. Now nearly 80% of sales are made in the USA to large clients. Such as Bosch, KG, Philips, Samsung, Stanford University, and UCLA. Its clients come from over 150 countries worldwide, mainly in e-commerce, web hosting, online gaming, and forex sectors.

A competition with Messenger

In 2017, when Facebook launched a free Messenger similar to LiveChat, the company’s fate seemed sealed. However, this did not happen. It was because LiveChat is incomparably more technologically advanced than its competitor. Recently, it has even come to the point that LiveChat can be integrated with it, just like with Apple, SMS, or Alexa.

Over 50% increase in revenues and profits in the first quarter of 2023 was due to the first increase in subscription fees in 9 years (by 13-30%). And the fact that the company announced that soon LiveChat would be integrated with ChatGPT. It could help Text to take a giant step towards further development. A low-cost operating model characterizes the company. It is 20 times smaller than the market leader, LivePerson, but employs 30 times fewer people and has a ten times higher operating margin. No wonder the fortune of the company’s owner, Mariusz Cieply, is currently estimated at $600 million.

Read more about Cosmose AI, platforms that influences the way customers shop, here.

BOI Lithuania 2024: Adam-Gąsienica Samek the winner for the 2nd time in a row

The 30th edition of the BOI 2024 competition was held from May 3 to 7, 2024, in the Lithuanian capital of Vilnius. The Polish team won three gold and three silver medals. Two years...

Bronze medal for Warsaw University in ICPC 2023

The overdue finals of the 46th ICPC 2022 and 47th 2023 editions were held in Luxor, Egypt. Of the Polish teams, the best performers were this year's ICPC European champions from the UW, consisting...

InPost Pay already has 1 million users

The service was awarded at the Mobile Trends Awards 2023, winning a statuette in the Fintech category and 2nd place in the Main Category. InPost Pay is also the winner of the Cashless Pay...

$350M for expansion of Atman data centres

Atman has secured the most extensive grant in Poland to expand data centres. An agreement was signed by 6 financial institutions from Poland and Europe. The loan is earmarked for constructing the new WAW-3...

Warsaw University wins 2024 ICPC European Championship

The Polish team (Arkadiusz Czarkowski, Bartłomiej Czarkowski and Tomasz Nowak, accompanied by prof. Krzysztof Diks, and prof. Jan Madey) achieved an emphatic victory in the 2024 ICPC EUC as the only one solving 9...

Jagiellonian University wins CERC 2023

UJ's victory in the CERC 2023 was undisputed, as it was the only team to solve 10 tasks out of 12. Second place went to the University of Warsaw ahead of the University of...
We use cookies to personalise content and to analyse our traffic. We also share information about your use of our site with our analytics partners. View more
Cookies settings
Accept
Privacy & Cookie policy
Privacy & Cookies policy
Cookie name Active

PoLAND of IT masters: Information Hub

Privacy Policy

Address of our website is: hub.landofitmasters.pl

What data do we collect?

Our Company collects the following data:
  • A unique ID is used to generate statistical data on how the visitor uses the website.
  • Determining the preferred language of the visitor and setting the language accordingly on the website, if possible.
  • Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.
  • Cookie used by Google Analytics to throttle request rate
How do we collect your data?
Our website collects the data about your preferred language with the use of a built-in widget and statistical data with the use of third-party provider Google Analytics.

How will we use your data?

Our Company collects your data so that we can improve the page's content and performance in future development.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service. The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete. The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions. The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. You can find our detailed contact information in the footer of this website or by following the contact link in the main menu.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:
  • Understanding how you use our website
  • Collecting information about your preferred language

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:
  • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The PoLAND of IT masters: Information hub website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 21 November 2021. If you make a request, we have one month to respond to you. You can find our detailed and up-to-date contact information in the footer of this website or by following the contact link in the main menu.  
Save settings
Cookies settings