European ChatGPT for Business from SentiOne Charms Sheik!

In 2022, the chatbot market was worth over $5 billion and is expected to grow at over 23% annually. No wonder SentiOne intends to double its revenue this year. And increase it 5 times over the next 4 years. Currently, it is closing an investment round worth $10 million.

The startup was founded in 2011 to create a social listening tool. After only two months, it received funding of $200,000 for the first version of the product. To date, it has spent $10,5M on software development, employing over 100 people. Thanks to this it can now boast of a chatbot based on proprietary generative AI technology. It can be used to automate part of the work of people employed in customer service.

Its conversational bots are used in Poland by, e.g., Alior Bank and BNP Paribas. In total, the company cooperates with over 400 brands in 30 markets. It includes P&G, McDonald’s, Nike, Unilever, Beiersdorf, Tesco, Starcom, Mindshare, Mediacom and Saatchi & Saatchi. The startup also signed an agreement with the largest telecom in the Middle East, e&Enterprise (formerly Etisalat). It implements its solutions for all its clients in 16 countries of the Arabian Peninsula and North Africa. Since 2021, the company has also been present in the United Arab Emirates. And Sheikh Saeed bin Ahmed Al Maktoum, a member of the local royal family, invited it to set up a joint venture with his investment fund.

European ChatGPT for Business

Although the company is presented as “European ChatGPT for business” in press releases, this can give the misleading impression that it is using AI produced by OpenAI. However, this is not the case,. According to SentiOne, ChatGPT is not suitable for use in business. It is because it may provide false information without capturing the context of the statement. For this reason, the “conversational AI” models offered by SentiOne are trained to talk in specific contexts. In the case of the natural language understanding engine, the company collects and processes 150M statements of Internet users daily. In addition, they are trained with domain data from the call center of a specific industry or conversations with clients in social media.

As a result, bots are more “free in conversation,” similar to ChatGPT, but they achieve 94% efficiency in recognizing the interlocutor’s intentions. It is a benefit for the client, who wastes less time contacting the hotline. And for the business, which can employ fewer telemarketers. It is true that in Poland, call centers currently employ “only” 200,000 people, but in the USA – 2 million!

Read more about SentiOne, a company from Poland that provides best tools for analyzing customer opinions.

Read about Trurl, Polish equivalent of ChatGPT.

BOI Lithuania 2024: Adam-Gąsienica Samek the winner for the 2nd time in a row

The 30th edition of the BOI 2024 competition was held from May 3 to 7, 2024, in the Lithuanian capital of Vilnius. The Polish team won three gold and three silver medals. Two years...

Bronze medal for Warsaw University in ICPC 2023

The overdue finals of the 46th ICPC 2022 and 47th 2023 editions were held in Luxor, Egypt. Of the Polish teams, the best performers were this year's ICPC European champions from the UW, consisting...

InPost Pay already has 1 million users

The service was awarded at the Mobile Trends Awards 2023, winning a statuette in the Fintech category and 2nd place in the Main Category. InPost Pay is also the winner of the Cashless Pay...

$350M for expansion of Atman data centres

Atman has secured the most extensive grant in Poland to expand data centres. An agreement was signed by 6 financial institutions from Poland and Europe. The loan is earmarked for constructing the new WAW-3...

Warsaw University wins 2024 ICPC European Championship

The Polish team (Arkadiusz Czarkowski, Bartłomiej Czarkowski and Tomasz Nowak, accompanied by prof. Krzysztof Diks, and prof. Jan Madey) achieved an emphatic victory in the 2024 ICPC EUC as the only one solving 9...

Jagiellonian University wins CERC 2023

UJ's victory in the CERC 2023 was undisputed, as it was the only team to solve 10 tasks out of 12. Second place went to the University of Warsaw ahead of the University of...
We use cookies to personalise content and to analyse our traffic. We also share information about your use of our site with our analytics partners. View more
Cookies settings
Privacy & Cookie policy
Privacy & Cookies policy
Cookie name Active

PoLAND of IT masters: Information Hub

Privacy Policy

Address of our website is:

What data do we collect?

Our Company collects the following data:
  • A unique ID is used to generate statistical data on how the visitor uses the website.
  • Determining the preferred language of the visitor and setting the language accordingly on the website, if possible.
  • Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.
  • Cookie used by Google Analytics to throttle request rate
How do we collect your data?
Our website collects the data about your preferred language with the use of a built-in widget and statistical data with the use of third-party provider Google Analytics.

How will we use your data?

Our Company collects your data so that we can improve the page's content and performance in future development.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service. The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete. The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions. The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. You can find our detailed contact information in the footer of this website or by following the contact link in the main menu.


Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology For further information, visit

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:
  • Understanding how you use our website
  • Collecting information about your preferred language

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:
  • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The PoLAND of IT masters: Information hub website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 21 November 2021. If you make a request, we have one month to respond to you. You can find our detailed and up-to-date contact information in the footer of this website or by following the contact link in the main menu.  
Save settings
Cookies settings