No. 1 in the market of tools for analyzing customer opinions

The Polish company SentiOne supports global brands in automating customer feedback analysis and customer service using AI technology. The SentiOne platform is available in over 75 languages, and the company acquired over 500 customers from 35 countries, including Pepsi, LG, T-Mobile, Procter & Gamble, Nivea, mBank, PKO BP, and Alior Bank

The company was founded in 2011 and achieved $3.75M in revenues in 2020 by opening offices in the Czech Republic, the Netherlands, Hungary, Germany, Mexico, and the United Arab Emirates. SentiOne, with its R&D department located in Poland, implemented the “SentiCognitiveServices” project together with the Wrocław University of Technology and AGH University of Science and Technology in Krakow, under which it created a proprietary natural language processing technology for colloquial texts. The value of the project was $2.9M, of which the NCBiR co-financing was $2.1M. In 2021, the company received another $4.7M in NCBiR subsidies for the further development of artificial intelligence technology, which turned out to be the highest grant of this type in Poland so far.

PRIZES AND AWARDS

In 2017, the company was a finalist of EY Entrepreneur of the Year and Deloitte Fast 500 Europe. The European Commission also selected it in the EIT Digital Challenge 2020 as one of the top 20 technology companies in the EU.

In June 2020, it took first place in the global Papers with Code (ATIS) ranking, which classified the technologies for the effectiveness of natural language comprehension algorithms. It uses the awarded solution in conversation bots, which can recognize the intention of the client’s query with 97% efficiency.

– Our AI team has developed a model, the effectiveness of which in this task exceeds the previously existing solutions – emphasizes Michał Lew, Head of AI responsible for this project, which led to winning the first place.

The company’s clients include banks, where chatbot functionality works very well. In turn, during the pandemic, its chatbots significantly relieved the work of consultants. During this period, remote communication via telephone or messages increased dramatically due to the lockdown.

In 2021, the investment fund of Sheikh Mohammed bin Rashid Al Maktoum, a member of the royal family of the United Arab Emirates, came to SentiOne to establish a joint venture in Dubai.

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PoLAND of IT masters: Information Hub

Privacy Policy

Address of our website is: hub.landofitmasters.pl

What data do we collect?

Our Company collects the following data:
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Our website collects the data about your preferred language with the use of a built-in widget and statistical data with the use of third-party provider Google Analytics.

How will we use your data?

Our Company collects your data so that we can improve the page's content and performance in future development.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service. The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete. The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions. The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. You can find our detailed contact information in the footer of this website or by following the contact link in the main menu.

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Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 21 November 2021. If you make a request, we have one month to respond to you. You can find our detailed and up-to-date contact information in the footer of this website or by following the contact link in the main menu.  
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